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Report a fake shop

First the shop address, then our check, then your details. Once approved, your report can warn others before they pay. You need neither an account nor a name.

  1. 1Shop
  2. 2Check

Which shop are you reporting?

The full web address helps most. We check the shop in the next step.

The shop address is still missing.

What happens to your report

We store your report and link it to the checked state of the page. None of it becomes public before approval.

  1. Report and shop check

    Your submission is stored for the domain. At the same time the automated check of the shop runs. You see its result in the second step of the form, before you submit.

  2. Evidence is secured

    For every report we record what the page looked like at the time of reporting and what was captured. This data set later forms the evidence dossier. Fake shops often go offline after a short time. Without the record the original state could then no longer be proven.

  3. Manual approval

    A report is not public automatically. Only after approval does it feed into the publicly visible summary for a shop. A recipient IBAN you provide only then appears in the IBAN check. This keeps a single claim from becoming a public accusation without review.

  4. Your access code

    If you are affected yourself, the form then takes you to the police-report assistant. You receive an access code for your report. With it you retrieve the dossier as a PDF. The code is shown only once. Save it, as it cannot be retrieved again later.

Frequently asked questions about reporting

Do I have to register or give my name?

No. There is no account and no name field. We only store an email address if you explicitly consent to being contacted in the form. Without that consent the report stays anonymous.

I am not sure whether it is a fake shop.

Report it anyway. Reports are reviewed before they become publicly visible. Operators can object at any time.

The site is offline by now. Is reporting still worthwhile?

Yes. Some operators shut a shop down and start again under a new domain. The recipient account, the texts or the server often stay the same. A report about a shut-down site helps to spot such repetitions.

The process in two stages

First the address, then the check. After that you decide how detailed your report becomes.

  1. Which shop are you reporting?

    This address is the only required field.

  2. Check of the shop

    You see the trust score, domain age, server location and warning list hits before you submit anything.

  3. Then, depending on your answer

    Report a suspicion: Reason › Review. The short route. No contact address needed.

    Affected yourself: Payment › IBAN › Contact › Review. All details are optional. At the end you get the access code for the dossier.

What we do for you, and what we do not

We take care of this

  • Checking the reported shop automatically and documenting the report permanently.
  • Recording the state of the page so it remains provable even after a shutdown.
  • Making approved reports visible to others before they order from the same shop.

We cannot do this

  • Get your money back. That runs exclusively through your bank or payment provider.
  • File a police report for you. We prepare the documents; you file the report yourself.
  • Give legal advice or tell you who is behind an account. Only banks and authorities may do that.

Related

Reports are first pre-sorted automatically and then spot-checked. False reports can occur; affected operators can object at any time.